Refund and Cancellation Policy

At Rock Pitch Ltd, we aim to provide a transparent and fair process for refunds and cancellations. Please read the following terms carefully before purchasing our services.

1. Before the Campaign Starts

• Clients must wait 10 business days from the date of purchase before requesting a refund if the campaign has not yet started. 
• Refunds can only be requested after this period if placements have not been delivered. 

2. After the Campaign Starts

• Once the campaign has begun, no cancellations or refunds will be provided under any circumstances. 

Procedure to Request a Refund or Cancellation

1. Refund Request

• To request a refund, send an email to contact@rockpitch.co.uk with your campaign details and the reason for your request. 
• Our team will review your request and respond within 5 business days. 

2. Campaign Cancellation

• To cancel a campaign, you must wait until the 10-business-day period has expired without receiving the playlist placements. 
• If placements are delivered but unsatisfactory, clients may request up to two modifications or replacements of the playlists. 
• If after two replacements the playlists remain unsatisfactory, a refund can then be requested (only if the campaign has not yet started). 
• If the campaign has already started, no refund will be granted. 
• A refund may also be issued if the campaign fails to meet the purchased follower target for the playlist. 

This Refund and Cancellation Policy was last updated on August 26, 2025.